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RelX Ticket Tracker™
The best multi-platform Web-based Software
Defect Tracking System
Simple. Scalable. Secure. RelX
Ticket Tracker offers a simple permissions based web application
to manage the flow of customer support issues, software development
requests, testing and bug reports, other parts of the software
development and maintenance lifecycle.
RelX
Ticket Tracker™ is designed to meet the demanding needs
of Global 2000 corporate customers and the simplicity required
for small organizations with no IT department. Built upon
the RelX enterprise database RelX
Ticket Tracker™ provides a web-based interface for your customers
and a complete permission based ticket-routing system for
your team.
Out-of-the-box RelX
Ticket Tracker™ supports Linux and over 20 other operating
systems and you don't need expensive DBA's to get commercially
robust performance. Key features such as double-byte unicode,
role-based routing, permission-based security; support for
Active Reports, Crystal Reports, and Excel; and the guaranteed
best price/performance ratio in the industry.
RelX
Products are used by big and by small companies in
a wide variety of industry settings including Publishers,
E-commerce websites, Training applications, real-time police
systems, aviation, supermarkets, even embedded in a leading
mass storage device with a 24X7 database that exceeds a terabyte
of mission-critical data.
Allow us an opportunity to introduce
your team to RelX Ticket Tracker™
We are happy to provide complete, comprehensive evaluation
including benchmarked test results using your application
and your data - at no cost, and no obligation.
Are you spending a Fortune
on your Database instead of your Data?
Do you have a problem finding
the right balance between useful features and cheap pricing?
Open source ticket tracking lacks key commercial features
such as role and permission based security, automated routing
and notifications, and online hot back-up. Open source databases
are also often NOT "free" for commercial purposes,
in fact, some have expensive per user, or per-CPU licensing
practices.
The well-known commercial ticket
tracking systems such as Rational offer commercial features
(routing, roles and persmissions, security, triggers, and
back-up procedures) but require optimization, DBA administration,
and charge you a fortune! The major vendors simply charge
too much! RelX Ticket Tracker™ has
the same commercial features as our well-known competitors
- but with a lot less administration and at a fraction of
the cost! RelX Ticket Tracker™
implements pure SQL standards to ensure complete portability
and compatibility across all database vendors.
RelX
replaces expensive licensing and inconsistent support with
the best price/performance available and guaranteed support
response times.
RelX
Ticket Tracker delivers. Better - Faster - Cheaper
!
Better
- RelX Ticket Tracker™ provides the most sought
after features such as web-based, role-based, full routing,
full support for 3rd party report tools, unlimited size attachments,
and native XML.
Faster
- RelX Ticket Tracker™ will conduct customer
requested benchmarks in as little as 48 hours. RelX tests
can show you head-to-head performance on your data between
RelX and any other competitor.
Cheaper.
RelX Ticket Tracker™ provides more favorable
license terms than anyone. Did we mention, updates, upgrades,
support and guaranteed response times are included..
RelX Ticket Tracker is
easy to administer and use. Clients concerned about control
of core technical knowledge and/or rollout time will appreciate
the simplicity of the RelX Ticket Tracker interfaces.
Designed for rapid deployment and near-zero administration,
RelX Ticket Tracker can be successful deployed
in a simple 5-step wizard.
Key
Features:
RelX Ticket Tracker (relX TT)
is a web-based ticketing application that captures, tracks
and manages defect and change requests. RelX Ticket Tracker
application can sort the tickets by project, developer, or
group of developers the ticket has been assigned. The system
can immediately give the end-user feedback as to who will
be handling the issue and approximately how long the resolution
process will take.
Ticket Tracking works on many
platforms including: Windows, UNIX, and Linux. Registered
Users are assigned access privileges at either the system
level or at an object level. Unregistered users can access
the system to enter tickets. A customizable workflow engine
enable you design a process lifecycle for expected situations.
Ticket Tracker has the ability for a user to attach an unlimited
number of large files to each ticket.
Being able to quickly pass information
from any other system in to Ticket Tracking allows users to
easily transfer information, eliminating the need to check
emails for attachments. An automatic notification process
ensures that everyone involved is informed when a relevant
change is made to a ticket.
Standard privileges can be used
to define the distribution list for the email notification,
or an additional special email group can be created for wider
distribution. System messages are customizable. A user can
create and store custom queries and can get those results
as either an ".html" or a ".pdf" document.
RelX Embedded is backed by our comprehensive service
and support. RelX has over 10 years experience creating happy customers. For further
information please contact: USA +1 720 962 6626 or
sales@relx.us
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